Uco Bank — Refund amount not deposited after successfully processed from amazon

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Dear,
i have an account by the name Soumen Garai acc no [protected] in branch UCBA0000781 . i have buy some thing on amazon by online and i am return this item and amazon refund my money on 30th march but till date no refund receipt, which Reference Id[protected]. i have also contact in my branch but their's staff are very careless they don't realized anyone's problem . pls see below i paste amazone both mail's its first and last warning to uco bank pls see on this matter