Uco Bank — Regarding my refund not credited to my account

Address:

Ramurthy nagar 560016

Hi
I had to receive a refund of 1649, from Amazon but I have not received my refund so I call Amazon customer care and spoke to them they told me that the amount have been credited to my account on 4/sep/2022 but I have not received the amount in my account so they have shared a reference number[protected] to me by telling that this will help you to get your refund back after you share that at bank or customer care but the totally refuses to help me by saying that it is not our problem so I am writing this in Hope that my problem will be solved.
Account number : [protected]
IFC code :. UCBA0001629