Uco Bank — wrong locker rent deduction, large locker rent deducted for medium size locker

Address:

Kolkata, West Bengal, 700019

I have a locker with UCO Bank - Ballygunge Branch Kolkata. Last year higher locker rent was deducted and I was told not to worry as two years rent has been deducted. This year again higher locker rent has been deducted, when I checked I found it's 'D' category locker rent of Rupees 4400 and as per UCO Bank's Locker category, D is a large category locker is of B category, and a MEDUM sized Locker.

When I complained to the bank I received a very funny response that I have a 'D' Category MEDIUM sized Locker (I have this email from the bank), whose number is xxx/B. I called branch manager and asked can you share the Locker rent matrix mentioning D category is medium please. He told no no you have a D category medium sized Locker and the rent is Rs 4400 (Imagine UCO Bank Medium Sized Locker rent is so high than State Bank and even more than HSBC/ HDFC kind of Bank). I'm enclosing the rent matrix o[censored]CO Bank where D is clearly mentioned as LARGE.

Bank first does mistake and then adamantly defends that with illogical reason and excuses instead of being apologetic. They didn't even sent me SMS notification of the deduction.

Need a resolution of all charge reversal with interest and an apology. Enclosing the Locker Rent matrix sheet with D as LARGE Category.