Um Motors — Faulty bike delivery on new purchase

Address:	Pune, Maharashtra, 412207
Website:	[email protected]

We have had our share of pathetic buying experience for renegade sports efi model.

Bike has starting issues with my bike's battery changed 3 times in a week's time after getting the delivery, since it gets drained if you start it with engine kill switch on or you start it after it stops in gear which happens on each and every traffic signal in pune due to clutch setting not done properly.

We have faced a massive embarrassment while on road if it stops since starting it using the self starter just second time only will drain your battery immediately.

Hard to push it as it's heavy as well. Quality of console is really poor, it shows the bike in neutral while it's in gear.

Handle bar of sports model was found bent when received from the company itself.

Wirings of tail lamps and indicators has been found to openly lying 2 inches above the rear tyre under the rear fender which could easily be touching the tyres on a speed breaker with pillion on.

It seems it can get scraped from the tyre and might catch fire as well.

We are scared to take the bike out on road as it might stop anywhere and won't start afterwards which has happened everytime we took it out within a span of 1 week.

Hence going for longer rides on these cruisers is a distant dream itself.

The dealership (Savali motors, nibm, pune) has planned to send an engineer to check the issue 3 days after raising the complaint.

We have got the idea of after sales service what the company/dealership is going to provide in future as we got the response that we don't know how to start a bike.

Please help to raise these issues with company management.

Thanks & regards,

Sumit shukla
[protected]