Uninor / Telenor — deducted mobile balance maliciously & dishonestly

Address:

211008

Dear sir,

This complaint is with regard to dishonest & malicious deduction of rs.18 from my mobile balance (Mob: [protected]) by the self acclaimed best telecom service provider i. E uninor/telenor.

Brief facts are that on 29.06.2018 around 3.30 am when i was sleeping rs.18/- got deducted from my mobile balance.in the morning when i came to know about the same i immediately followed the same with the lady customer executive (Highly unprofessional & rude) of the aforesaid telecom company around 10.30 am. The customer executive informed that the aforesaid amount got deducted as i had called on the vas ivr no. 52211 at 3.30 am on 29.06.2018 & talked around 3 minutes due to which rs.18 got deducted @ of rs.6/minute.

On knowing the same i got shocked & stunned & again called around 2 pm on same day, the said customer executive rudely said that she had already informed about the said deductions. On asking that at that time i was sleeping then how can i call on such number on which she replied that it is your problem and company has nothing to do with it. She has even not lodged my complaint & shouted on me & said do whatever you can do.

It is further informed that on previous occasions also the aforesaid company had deducted various amounts from my mobile balance and the said company have tendency of deducting the balance from innocent customers. But i shall not tolerate anymore and request you to refund the said deducted amounts within 7 days from today i. E. 30.06.2018 or else i will look for other legal recourse available to me. Please also provide my entire call details of 24.06.2018 to 30.06.2018 on my e-mail - [protected]@gmail.com.

Yours faithfully,

Diwakar mishra