Uninor / Telenor — transaction get failed, but amount deducted from my bank account !! no response from operator till now

Website:

www.telenor.in/recharge

This is my email which sent to airtel and uninor operators

Hello Telenor,

This is Ansar basha shaik. June 18th night i do recharge of 299 INR
for 3 months unlinmited calls plan to my mother number i.e 83412798**
(telenor number) through my HDFC savings account. But unfortunately transaction got failed, but amount deducted from my account. Iam providing the
screenshot of my account balance, please validate and call me
immediately on [protected].

I tried calling you on 198, / [protected], but because of your worst
service, i cant able to reach you.

Please call me asap on [protected]

Please see the attached files. in telenor image you can see amount deducted on June 18th 2018 and in telenor image 2, you can find the email i got from telenor saying transaction failed, but no need to worry, as amount not get deduct. iam really shocked and feeling very bad about this telenor service. please take action against them and make me profit inorder for wasting my valuable time because of their improper service.