Union Bank Of India — awaiting refund

Hi Team,

I had done an IMPS transaction of 10, 000 on 02/1/19 and it did not reach the beneficiary and my money was debited from my account, i logged a complaint with Union bank customer care on 03/1/19 complaint number is[protected] however its 29/1/19 and i am still waiting for my money. I am calling them and every time a new manager raises a request on priority and tells me to wait for 3 working days but i m still without results. I am too much stressed because of this and every time i call i have to explain them entire thing from start and its waste of time during my working hrs.