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Union Bank Of India — awaiting refund

Hi Team,

I had done an IMPS transaction of 10, 000 on 02/1/19 and it did not reach the beneficiary and my money was debited from my account, i logged a complaint with Union bank customer care on 03/1/19 complaint number is[protected] however its 29/1/19 and i am still waiting for my money. I am calling them and every time a new manager raises a request on priority and tells me to wait for 3 working days but i m still without results. I am too much stressed because of this and every time i call i have to explain them entire thing from start and its waste of time during my working hrs.
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Complaint Status


[Jan 30, 2019] Union Bank of India customer support has been notified about the posted complaint.
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    Union Bank of India
    Customer Care Service
    Customer satisfaction rating
    13%
    Complaints
    2688
    Pending
    0
    Resolved
    342
    Union Bank of India Phone
    +91 22 2575 1500 [Call Centre]
    +91 80 2530 0175 [Call Centre]
    +91 22 2289 2000 [Board]
    Union Bank of India Address
    Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra, India - 400021
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