Union Bank Of India — complain about fees payment

Sir i am paying fees of my sister of quarter 1 through online with uid [protected], dob. 20/03/2003, but when i make payment from debit card my account has been debited by 2850/- and transaction get an error but when i visited to uid it show status initiated but not completed now what should i have to do school is asking for fees slip please help!!!
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