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Union Bank Of India — Debit amount but transaction is failed

On date[protected] aprox time is 6:40 pm transaction made from union bank of india from my account online payment of credit card bill problem is my transaction is failed. But rs. 35, 638/- is deducted.
When call on call center o[censored]nion bank of india ph. No.[protected] from date 13th january and also 14th january 2022 from monrning to night aprox seven times all day it's center for upfates not given complaint no and create complaint .
On date when i call again aprox time 10:00 am mr sandeep murari tell me your problem resolve on date 24th of january 2022 aproximatly 10 days but in my knowlage problem solve with within 48 hours
sir what can i do kindly advise me
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    Union Bank of India Phone
    +91 22 2575 1500 [Call Centre]
    +91 80 2530 0175 [Call Centre]
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    Union Bank of India Address
    Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra, India - 400021
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