Union Bank Of India — Debit amount but transaction is failed

Address:

UNION BANK OF INDIA DOMBIVLI MAHARASHTRA PIN 421201

On date[protected] aprox time is 6:40 pm transaction made from union bank of india from my account online payment of credit card bill problem is my transaction is failed. But rs. 35, 638/- is deducted.
When call on call center o[censored]nion bank of india ph. No.[protected] from date 13th january and also 14th january 2022 from monrning to night aprox seven times all day it's center for upfates not given complaint no and create complaint .
On date when i call again aprox time 10:00 am mr sandeep murari tell me your problem resolve on date 24th of january 2022 aproximatly 10 days but in my knowlage problem solve with within 48 hours
sir what can i do kindly advise me