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Union Bank Of India — failed online transaction

Hi, on 27/12/2018 at 1:41pm i made a transaction of 1000 rupees by using debit card at merchant website (Paytm) but somehow transaction was failed and money is deducted from my account i've lodge a online complaint 2 times and sent you 3 mails but i didn't got any single reply please refund my amount as soon as possible
.
Transaction id - s13503492
Account no - [protected]
Amount - 1000
failed online transaction
failed online transaction
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Complaint Status


[Jan 28, 2019] Union Bank of India customer support has been notified about the posted complaint.
Updated by Starry Shivam Jan 28, 2019 Here is the screenshot of failed transaction 1 month passed and still i didn't got any reply or my refund amount from them
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Hi, if the transaction of credit card is denied/failed, bank is only responsible to make reverse entries if any & how bank is debited to account if transaction is failed?, however if amount is debited, you may approach paytm ccare also for needful action.

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    Union Bank of India
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    Union Bank of India Phone
    +91 22 2575 1500 [Call Centre]
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    Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra, India - 400021
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