Union Bank Of India — failed online transaction

Address:Madhubani, Bihar, 847211

Hi, on 27/12/2018 at 1:41pm i made a transaction of 1000 rupees by using debit card at merchant website (Paytm) but somehow transaction was failed and money is deducted from my account i've lodge a online complaint 2 times and sent you 3 mails but i didn't got any single reply please refund my amount as soon as possible
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Transaction id - s13503492
Account no - [protected]
Amount - 1000
+2 photos
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Union Bank of India customer support has been notified about the posted complaint.
Jan 28, 2019
Updated by Starry Shivam
Here is the screenshot of failed transaction 1 month passed and still i didn't got any reply or my refund amount from them
Complaint comments 

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Hi, if the transaction of credit card is denied/failed, bank is only responsible to make reverse entries if any & how bank is debited to account if transaction is failed?, however if amount is debited, you may approach paytm ccare also for needful action.

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