Union Bank Of India — fees deducted from account through upi id but not completed

Address:

Hyderabad, Telangana, 500015

I had done fee payment of kv through upi id the amount has been deducted but payment not done. The amount 1800 has been debited. Then i had gone to the bank they are saying we are not resposible please contact to customer care. Then i had done the mai to [protected]@unionbank.com and call 4-5 times but they didn't reply. Then i had done fresh payment but the old deducted amount hadn't been refunded. I request u to please refund.