Union Bank Of India — fraud & conning o[censored]nion bank atm card with union bank atm machine

AshviniP

from Chennai, Tamil Nadu

Address:

Pune, Maharashtra, 411033

Dear sir / madam,

With mentioned account no [protected] of my husband on 10th feb 2019 from union bank atm withdraw 500 rs with complete transaction & my atm card from atm after half hour i received msg of bank 10000 withdraw from atm machine as i surprised start dialing customer care no. While taking to customer care once again withdraw of 10000 rs in total 20000 debit from my account without by my atm card. We raise complaint with police station & home branch, as per details from union branch its case o[censored]nion bank atm conning, by using scan, or etc cyber tool, fraud, since its union bank atm machine scanning fraud & leakage of or debit card details claiming refund of rs 20000 to union bank, but bank manager not responding for the same & denying, please take urgent action on this & refund me since we are middle class family with home loan personal loan having too much of impact on my family due to this my money which is lost due to negligence of security o[censored]nion bank atm machine.

Otherwise i will take this into media & newspaper. Police will take ther action of finding cyber crime ganag but bank must have to refund customer money. Union bank also have to take strict action of fraudulent transaction using bank atm * scanning of there atm machine. Also i observed along with me other two more customer lodge complaint of atm fraud. Please take corrective action ask bank manager to take corrective action to refund my money. Refund money.

Please find two fraud transaction statement on 10th feb

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Union Bank of India customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by AshviniP ATM fraud need refund of INR 20000

Feb 18, 2019

Updated by AshviniP Dear All head Person,

As per below mail trail we submit all document with Branch manager, As per branch manager said no response from further department today 1 week laps to fraud or union Bank ATM, In two days it was clear to Bank that its case of conning of ATM fraud, I dont know what investigation Bank is such worst process, follow union bank in case of such fraud & urgent issues? has doing now & taking time still money not refunded, my family only knows hoe we managing all our EMI's due sudden loss of this 20, 000 INR.

Also I investigate many such case with other banks also Bank refund customer money in 4 to 5 working days as Its Bank responsibility of security of debit card & customer account, also as per RBI guideline, please find here enclosed of of the same.

6 & 7
5 II.9.(i) The bank shall ensure full security of the debit card. The security of the debit card shall be the responsibility of the bank and the losses incurred by any party on account of breach of security or failure of the security mechanism shall be borne by the bank. 4, 6 & 7

Thanking You all.

Please take immediate action to refund our money.

Mar 06, 2019

Updated by AshviniP Dearl all,

Its now 1 month completed for fraud transaction from my Husband account still amount not refunded, please take immediate action . we suffering badly

Mar 28, 2019

Updated by AshviniP Dear Talegaon Branch Manager & Vijay Munday Sir,

We received sometime back two week earlier shadow credit in our account of INR 20, 000, & updated that as investigation complete we received our actual money to use, but still no response from home branch & zonal officer about our money.

Now about 2 month going to complete for fraud with our bank balance, still we fight to get our money back.

We are facing serious financial crises, can you all responsible person do the needful & credit actual amount to our account.

I still not get the point such nationalize bank take so much of time to investigate fraud & in such cases which brakes Bank Debit card security & customer lost there money.

Please take immediate action & cooperate us till now cooperate .

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Comments

vivekt272

from Morbi, Gujarat

Respected Sir,

Today i was gone to your Mahuva Branch (531383) to deposit Money Amt. of 47390/- but Unfortunately your Staff Declaim to Accept Rs. 500/- in Denomination of 5 Rs. Note. so i want to ask you that why they are not Accept my 5 Rs. Note?

Yashpal Kewat

from Bhopal, Madhya Pradesh

After transferring through apps money deducted but not deposit to another account.. Reference ID[protected] and Reference ID[protected] plz return my money..