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Union Bank Of India — Money dispute

Sir I transferred money on 11th. In the merchant account and that money has not yet reached the account of the next person. I went to the bank's site and talked to customer care, then say that we have been processed from here, but the process has not been done here and talked to customer care on Google. He was saying that bankers can refund it, so please help me sir. Hhhh
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    Union Bank of India
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    Union Bank of India Phone
    +91 22 2575 1500 [Call Centre]
    +91 80 2530 0175 [Call Centre]
    +91 22 2289 2000 [Board]
    Union Bank of India Address
    Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra, India - 400021
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