Union Bank Of India — Mortgage regarding

Address:

Surat, Gujarat

Dear Team,

My self prakash m vavadiya, and I have saving accounts in your bank last 30 months, and I have also taken home loan from your bank,
My savings account no is [protected]
My loan account no. Is [protected]
I have taken home loan from your bank of Rs. 10 lakhs, before few days i was applied for top up, all documents was completed and ready for disburse, but your bank was told to me for done mortgage, but whenever I was taken loan from you that time I was done mortgage, so I was told your bank to show me all documents of my property but your bank have no mortgage which done by me in past,
And bank told me that you will done new mortgage for top up but which was already given to your bank
This process already taken 45 days and bank officer not given any proper guidance
Kindly do the needful
And show or given to my previous mortgage as soon as
My saving account in sanddhiyar branch, olpad surat