Union Bank Of India — non receipt of school fee receipt

Sir,
I have paid rs. 2400/- (Rupees two thousand four hundred) only as fees for the month april, may and june, 2017 in respect of the above student who is my son by online. However, the receipt could not generated at that time and also failed to generate uptil now
It, is therefore, requested kindly send me a copy of the receipt the following e-mail so that i can submit the same to the school. As i could not produce the receipt, the school authority treated as the fee not paid.

I shall be ever remain thankful and grateful to you for this act of kindness.
Student name:- moirangthem sonamani singh, class-x of kvs, sector 8 r. K. Puram, new delhi, student id [protected]

With regards,

(Moirangthem surchandra singh)
F/o m. Sonamani singh
Vasant vihar, cbi colony, quarter no. 71k
Ph. No. [protected]
[protected]@gmail.com
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My ubi I'd is [protected]
And my dob is. 10.06.2002
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When I payed it comes out
So for checking I went into the receipt generator site o[censored]nion bank. It shows initiated but not completed. Help me please.
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