Union Bank Of India — Not returned amount for failed transaction via net banking

Address:

2-83/1,kolakaluru branch,522 307

I am Talluri Harsha Vardhan, customer o[censored]nion bank of india bearing account number-[protected]. On November 10th, 11th 2021 I have made a payment of rs 1509 on both the days for my examination fees. Unfortunately due to the technical issues my money has been debited and not created till now. It means that I have to get rs 3018 .
I called to customer service and lodged a complaint for both of my failed payments.And the complaint id for Nov 10th failed payment is [protected], and the other failed one on 11th Nov is [protected].

Kindly check the details and credit my amount into my bank as early as possible.