Union Bank Of India — payment failed / transaction failed

Address:

Madhubani, Bihar, 847211

Hi, on 27/12/2018 at 1:41pm i made a transaction of 1000 rupees by using debit card at merchant website (paytm) but somehow transaction was failed and money is deducted from my account I've lodged complaint on union Bank website 3 times and contacted their customers care 5 times i also wrote 2 mails at [protected]@unionbankofindia.com
Still 1 month passed and i didn't got any reply or refund amount please return my money immediately.

Transaction id - S13503492
Account no - [protected]
Amount - 1000
Date 27/12/2018
Time 1:41pm