Union Bank Of India — Refund initiated by Amazon,but still not received

Address:

Thekkel house,kuppadi post ,karakkandi,sulthan bathery,wayanad

I have ordered a Western Digital Elements 1.5 TB Portable External Hard Drive for rupees 3, 849/- on 22 December 2020, and on 23rd Dec 2020 it has been shipped.

The shipment details were updated till 27 Dec 2020 and on 8 Jan 2021 it shows the package was handed directly to the customer on 12:00 am. I will attach the screenshot regarding that, I don't know how can someone deliver a product at midnight 12:00 am.

After that I contacted amazon and explained the issue and they said that they need to investigate and wait for 14 Jan 2021, so I waited till that period, after that, I have again contacted Amazon, they said that they have initiated the refund of 3, 849/- on 15 Jan 2021and it will credit within 5-7 days and today is 28 Jan 2021 till now its about 13teen days & I didn't receive any refund, so again I contacted amazon and I informed that I didn't receive any refund so they gave a Refund Reference # 30005410160357224616329 and they said contact your bank for more details after that I have contacted the bank with the Refund Reference but till now I didn't get my refund, , so i kindly request bank to credit my refund of rs3, 849/- which amazon has initiated on 15 jan 2021.

my seller was 'being human' i noticed it was a fake seller by looking at the comment section, I don't know why Amazon is promoting this kind of fake seller.

Think about my situation, I am a normal customer, and it's about 1 month I ordered a product on amazon and till now I didn't receive the product or refund, amazon is wasting my time, I know that I have done a mistake that I ordered a product on amazon, I will never do it again.

This is the order id:[protected]
Reference # 30005410160357224616329