Union Bank Of India — refund pending against failed transaction

Address:240, shastrinagar sitapur, U.P., Sitapur, Uttar Pradesh, 261001

I am a saving account holder at union bank of india, branch 2nd PAC sitapur, U.P. My bank account number [protected]. My contact no. [protected]

Since more than 9 months have been passed but i did't get my refund of Rs. 10, 000. I lodged a complaint at union bank customer care within 3 days from the date of failed transaction and also got the complaint number. I also filled the pre-arbitration but did't get any response. I also visited twice to my home branch(bank) but still not got the solution.
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    Union Bank of India Phone
    +91 22 2575 1500 [Call Centre]
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    Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra, India - 400021
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