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Union Bank Of India — transaction failed but money not refund

Address:Gopalganj, Bihar
Website:ofssbihar.in/Higher-Education/index.aspx

When i was paying admission fees on offs site on 08/07/2018 through atom amount 310/- debited from my account but transaction showed on the offs site is unsuccessful and payment is not done. I have already complaint to the bank but they are not taking any action. It is requested to you please refund money.
Transaction id:[protected]
Account no:-[protected]
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Comments

Sir i requested to u please help me about wrong balance transfer from phonepay to union bank a/c no [protected] name bindi devi ifsc code ubin0535770
balanced transfer by mistake from a/ no [protected] name prakash kumar sbi bihat ifsc sbin0003685 amount 4000 please refund and help me .
thanks
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Amount was deducted from my account without operation on 05/10/2018 and I got message 5000 rupees deducted by transfer it was very unfortunate why Did same thing happens in this week. That time I was not used debit card and mini statement shows reverse transaction please resolve my problem as early as possible
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