[Resolved]  Unique Identification Authority Of India [UIDAI] — aadhar card otp system

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	uidai.gov.in

Dear sir/madam,

I wish to complain about aadhar card otp system.
My initial number linked to my aadhar card was lost. So, i have to link with my new mobile number.
Let me start from the beginning. I reached out to

1. Punjab national bank sector 16 noida: had server problem, reached next day again ‘server ni aarha hai’

2. Sbi bank sector 16 noida: same server issue ‘server nahi aarha hai’

3. India post office: in the huge population of india, only max 25 tokens is to be distribute from each center and for this it’s not easy. You have to come early in the morning and that too if you are lucky
4. Andhra bank sector 18 noida - abhishek gupta, aadhar card registrar

System was pathetic here also. No proper system for any work!!!

I. Luckily got the token after standing in the long queue. But unfortunately again as mandatory their server lost

Ii. Next day new mobile number was updated. After couple of weeks, checked the status and found registration was not done properly. [charged rs. 30] so, this time need to verify biometric

Iii. Updated the biometric next day after waiting for more than an hour [charged rs. 30]

Iv. Enrolment was done on 24th april 2018, trying to download aadhaar card online by filling out the updated mobile number since the month of may, no otp has been received yet

V. Called to customer care multiple times, their answer was - ‘browser issue hoga’ ok checked but no otp, ‘abhi time lagega’ ok waited, ‘abhi aur time lagega’ ok still waiting, ‘kuch keh ni sakte kitne time lagega, wait kijiye’... Filed the case to aadhar card help center. First case closed status was resolved!! Though problem still persist, raised second complain no update, raised third complain “dear resident, please try authenticating again and confirm."
Complain number 1: [protected]
Complain number 2: [protected]
Complain number 3: [protected]

Vi. Reached to center again, where abhishek informed me that cannot authenticate again so no other choice have to wait (Question is kab tak?)
Moreover, rs. 80 was charged by him just for downloading my e-aadhar card on his mail id

Aadhar card so called technician are sleeping since the work was assigned! & aadhar card is mandatory as well as you know! So please let me know how long i have to wait more?? When the solution will be resolved? What is the alternate solution (If any)?

Enrollment number:[protected]
Date: 24 04 2018
Time: 12 08 53

Regards,
Frustrated citizen of so called systematic government (Shame)