United Bank Of India [UBI] — refund related to reference number

I had a refund from amazon for which i was issued a reference number, i am calling customer care but they don't recieve the call, neither they reply on email.
I had my reference number generated on 27th of august and today it is 4 october the refund has not been processed yet.
I don't know what to do. Kindly help me with this issue as soon as possible it has already been delayed a lot.
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    United Bank of India [UBI] Phone
    +91 33 2231 0513
    United Bank of India [UBI] Address
    11 Hemant Basu Sarani, Kolkata, West Bengal, India - 700001
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