United Colors Of Benetton — Complaint against store at the Mall of India Noida

Address:

Mall of India Noida, Gautam Buddh Nagar, Uttar Pradesh

I purchased a jacket worth 4999/- from Mall of India Noida Benetton store on 12 th October 2022.The salesman told me that I can exchange it for a bigger size later which he confirmed was available . It was a gift for someone and I purchased it just because the larger size would be available. Now I visited the store to exchange it on 21 st oct and they said they never had a bigger size in that and that I can exchange it for some other product . Now this is very insulting on my part as I had gifted it to somebody else. Also it is available for a larger size online but I have already parked my 5000 bucks in this store. Also I have to exchange it for a different product within a month which means my money got waisted here. The person on the counter told me that he will confirm from other stores for the size and let me know by tomorrow.I didn’t received any call from the store and on calling there they said they are enquiring.I called up again but this time they disconnected the call on hearing my voice. I called up a fourth time and fifth time but they have blocked my phone number. Which means now I don’t have any other option but to exchange the product for some other even if I don’t need it. And I have to buy another gift for my friend.This type of rude behaviour is not expected from the store manager. Looking forward for an appropriate solution.