United Healthcare — not issuing medicines as per policy

Address:Mumbai City, Maharashtra, 400072

United healthcare parek insurance offered to me from my company bharat electronics is not issuing any medicines from past 2 months.
The reason given by them is gst and is not acceptable as we are able to get same medicines in private medical shops.
Also tonic medicines are not issued when it is prescribed.
For senior citizens like us it is really difficult to go everyday and ask for medicines and receive tantrums in return.
Please do the needful.
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