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United India Insurance Company [UIIC] — claim settlement dispute

My vehicle was insured with uiic & went under claim on 12th feb`2019 due to an accident, where survey was done on the spot & at service center too as well by two different surveyors appointed by uiic.
All the damages were endorsed & approved by both the surveyors.
At the time of payment uiic told me that around 60% of total bill would be processed but when i asked the reason of this deduction after approved claim, they made this 60% as 80% but still there is a gap of 20% which they denied to pay even after my several request. Also they are not able to explain as to why this deduction is happening.
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    United India Insurance Company [UIIC]
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
    409
    Pending
    0
    Resolved
    119
    United India Insurance Company [UIIC] Phone
    +91 44 2833 0421 [Corp Learning Centre]
    +91 44 2852 0161 [Head Office]
    +91 44 2833 2220 [Corp Learning Centre]
    United India Insurance Company [UIIC] Address
    24, Whites Road, Chennai, Tamil Nadu, India - 600014
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