United India Insurance Company [UIIC] — closing the medical claim even after submitting all the documents on time

Hi,

I am a capgemini employee. This is regarding the claim for my son abel. Policy number - 1264470. He was admitted in nicu at the time of his birth last year april. It is more than an year now and i have not yet received the claimed amount. The service provider uhc has clearly mentioned in mail that it is a mistake from their side that accidently closed the claim without checking all the docs. Please see the below mail from uhc.

On mon, 18 jun 2018, 20:44, wrote:

Dear sanoj,

There was a oversight while assessing the claim documents of mast. Abel (B/o neema).

We had the cancelled cheque details saved in the other claim of ms. Neema.

When we found that error we send the request to insurer to reopen claim in month of march still awaiting for the confirmation.

We require your support to getting necessary approval as claim is genuine.

Thanks and regards,
Ratisha
Document recovery division (Claims department)
United healthcare parekh insurance tpa pvt. Ltd.

May you have any queries or concerns, please call us on[protected] or mark an email at [protected]@uhcpindia.com. We will be happy to assist you
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I need the claimed amount asap. You cannot delay it unnecessarily for no reason. It is a mistake from your side.