United India Insurance Company [UIIC] — heritage hyderabad

Address:	500029
Website:	223.31.103.204/HeritageWeb

My mom was admitted in the hospital on last wednesday.. After treatment doctors said that they will discharge on saturday night... But heritage is not working on sunday... That's okay... And coming to monday when i tried to call them they were not lifting the call.. There office timings and lunch timings are not proper at all (Not fixed they can go as they wish to lunch for hours n hours) again i tried to call them 12:30 pm to 2:30 pm they didn't attend my call saying that they went for lunch... And speaking unprofessionally, rudely.. And saying that customers should speak with customer care very politely.. Is this the way to treat with customers.. Finally approved bill after 72 hours... We are awaited in hospital for 72 hours... Unsatisfied with customer care... They should show some respect towards customers