UniverCell Telecommunications — cell phone purchase

Address:	560066
Website:	www.univercell.in

Hi Team,

Myself Bharadwaj GVS, an IT employee working in TCS, Bangalore. I had a pre-booking on[protected] for Redmi note 5 pro Mobile in Univercell Communications, Vijayawada Branch, Andhrapradesh. For that I have paid Rs.2000/- as advance and they assured to refund the advance amount I paid as advance in case if I don't want the product. I took the contact number of the store manager whom I have paid the advance. After a few days i brought the mobile online and thought of getting back my advance back from them.
Meanwhile the branch where I paid advance was not there and when I contacted the store manager, he told they were shifting the branch. I waited for 2 months there was no branch in Vijayawada and the store manager shifted his company and gave another person number and told to reach him out. There was no response from either of the guys from then. It's been 6 months and there was no branch in Vijayawada.
I got to know there's a branch in Bengaluru near to my residence. I contacted the person over there on 3rd November 2018 and he assured to get the money in 5 day. But it's been 1 month I contacted him, there's no proper response from him. They were telling cock and bull stories like 'I raised a complaint it will take time' .. 'Approval is pending with the head and he's on leave' and so on... instead of resolving my issues. Now they are telling to mail a person with the bill and it will get resolved in 3 days. Waste of money for charges from my residence to store and most importantly waste of time for me these all days.

Please look into this issue and help me in getting my money from them.
Hope you do so.
Thanks in advance.

Bharadwaj GVS.