[Resolved] UniverCell — UNIVERCELL CHEATED TAKEN INSURANCE AND NOT GIVEN INSURANCE EVEN GIVEN WRONG INSURANCE NO | |||
I I have purchased 2 LAVA IRIS X1 Mobile along with insurance from Santosh nagar Branch, Invoice No P1.H.SN/467, Invoice date 15/Aug/2014, Invoice time 21:30:31. 1 LAVA IRIS X1, IME NO [protected] and [protected] was theft by some body on[protected], immediately I visited to santosh nagar univercell branch and intimated them the matter then they advised me to book a complain in PS and get Non traceable certificate and SIM Change acknowledgement, after following 25 days I collected all the documents and couriered it along with univercell Oriental insurance ( Mobile theft insurance claim form) to the Oriental insurance company, after tow todays Oriental insurance returned the form by saying rejected "Insurance not paid" Note: insurance no is also printed on the bill go through the bill which is enclosed. here the conversation Greetings from UniverCell! Enclosed is the charge slip & invoice copy. Thank you for sharing request details. However we identified in our system that your phone LAVA - IRIS X1 (16 GB) with IMEI [protected] (Invoice No P1.H.SN/467 Dated as on 15/Aug/2014) is sold to you without Mobile Theft insurance. Best Regards, Manju | Customer Relationship Officer | Mobile No: +91 [protected] (Contact bet 10AM to 6PM on week ays)|[protected]@univercell.in or [protected]@univercell.in Was this information helpful? | |||
Complaint marked as Resolved
UniverCell Telecommunications customer support has been notified about the posted complaint. Verified Support Mar 28, 2015 UniverCell Telecommunications Customer Care's response Dear Sir, (Response to comment stated by Hazel Eyed on Mar 25, 2015),
Please be advised that you have not availed mobile theft and road accident insurance from UniverCell. The given bill doesn't have that Value Added Service which generally is bought by customers paying 2.99% of devices purchase value.And it would be mentioned as "INCLUSIVE OF MOBILE THEFT AND ACCIDENTAL INSURANCE'. More over the same was explained to you by our showroom and by our relationship officer thru email as a reply to your email dated on 30th January 2015....Best Regards...Customer Relationship Officer. UniverCell
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+91 485 283 4042
No.16/352,B1, Eramanigalath Complex, Opp Holy Mary Church, Muvattupuzha, Ernakulam, Kerala, India - 686661
Please be advised that you have not availed mobile theft and road accident insurance from UniverCell. The given bill doesn't have that value Added Service which generally is bought by customer paying 2.99% of the device purchase value. And it would be mentioned as "INCLUSIVE OF MOBILE THEFT AND ACCIDENTAL INSURANCE'. More over the same was explained to you by our showroom and by our relationship officer thru email as a reply to your email dated on 30th January 2015...Best Regards...Customer Relationship Officer. UniverCell