Universal Sompo — car insurance wrongly endorsed with additional charges

Address:

Ranga Reddy, Andhra Pradesh, 500049

Even after providing required details (Photos & Inspection by their 3rd party) by the insurance company, this guys endorsed with additional charges and inspite of my several email requests, these guys are being so stubborn by not at all listening to the facts.

Policy No : USGI/WEBAG/0127180/00/000

Email Ref:

From Universal Sompo :

Ref: Imposed Excess in your Motor Insurance Policy (Webag). USGI/WEBAG/0127180/00/000 - MAGNAQUEST TECHNOLOGIES LIMITED

With reference to our previous email dated: 14.09.2017, 15.12.2017, 24.02.2018

We thank you for choosing Universal Sompo General Insurance Co. Ltd. for your insurance needs.

With reference to our reminder email against your webagg policy sent on 14.09.2017, 15.12.2017, 24.02.2018. The said discrepancy remarks as mentioned below:

Discrepancy remarks :

PAST POLICY O[censored]NIVERSAL SOMPO GIC POLICY NO 2311/57017000/00/000 ISSUED IN SHORT PERIOD POLICY.CURRENT YEAR NCB 0% ELIGIBLE. VEHICLE INSPECTION WITH VEHICLE PHOTOGRAPH FOR REGULARISE POLICY.

We would like to inform that we have not received any favourable response / resolution from your side. Hence we have endorsed your webagg policy no. USGI/WEBAG/0127180/00/000 with additional excess of RS. 5000.00. In future your all admissible claims will be payable after deducting the imposed excess amount mentioned in this email.

You may forward above mentioned documents/information/clarification to the address mentioned below or you can contact to your webagg intermediary POLICY BAZAAR INSURANCE WEB AGGREGATOR PVT LTD - [protected]@policybazaar.com - TOLL FREE NO.[protected]

No Claim Bonus for renewal will be as per Motor Tariff guidelines.

Your original endorsement copy will be dispatched to you shortly.

Thanking you and assuring you of our best services at all times.

Note: If you have already resolved the above discrepancy, please ignore this email and inform to us.

My Revert :

On 19 Apr same day I received the email.

I am not understanding what this email is referring to.

Vehicle photographs are already taken by your representative few months ago. Please clarify.

Thanks,
Jagadish.

[protected][protected]

Another followup on 31 May

This is the email I have sent few months ago.

Request for photographs is also taken care by your 3rd party team during February. I am still not understanding why this additional amount is endorsed on me.

Kindly look into this and revert the endorsed sum. This will help me processing the ongoing claim smoothly.

Thanks,
Jagadish.

[protected]--

Another followup on 6th Jun

Dear Laxman Garu,
Hope you are now being aware of the kind of service we receive from the email id suggested by you.

I didn't receive any response as on date from the concerned team. I already requested you to not trouble the garage team and to sort this out immediately. But unfortunately we didn't receive any response and in turn the garage is informed by your team that the claim will be considered after excluding the erroneously added amount. It is not fair and an immediate action from you is highly appreciated.

Let me request you once again to close this asap.

Thanks,
Jagadish.

[protected][protected]

Another followup on 13 Jun

Its almost a week I have shared this email to you people. Unfortunately, I didn’t get any revert. Instead there was a call from Mr. Laxman which I missed as I was in meeting. I tried calling and seems he couldn’t pick up the call.

However, It is very disappointing by realising the option choosen by me “Universal Sompo”. I was not understanding when most of the people laughed at me by knowing the option I have chosen. Now, it is clear. Your policy created a mess in my regular routine. Your policy created huge chaos at the service centre where I have dropped my car for the repair work. Its been more than 2 weeks as on date, and I see nothing moving from your end. Your team is not even concerned on the customers issues. So pathetic. I pity myself because of choosing your policy. Never again.

[protected]

Response I received : on 13th Jun

Dear Sir,

This is in reference to your below email.

We would like to inform you that, the policy purchased online through policy bazar (USGI/WEBAG/0127180/00/000) issued for the for the period of 30.08.2017 to 29.08.2018 with Nil Depreciation cover is in discrepancy for requirement of inspection report as your previous policy USGI/WEBAG/0116374/00/000 was issued for the period of 26.02.2017 to 25.08.2017 with 0% NCB.

Further, we had informed you regarding the discrepancy for requirement of inspection report via email on dated 14.09.2017, 20.09.2017, 15.12.2017, 24.02.2018, 18.04.2018 and as there was no response form your good self, your policy was endorsed with excess of Rs. 5000.00 and the hard copy of the endorsement schedule was dispatched at your registered mailing address on 07.05.2018.

Hence, we request you to kindly provide us with your vehicle inspection report to enable look into the matter.

Anticipate your co-operation.

Please feel free to call or mail for further assistance, assuring continuing support.


Thanks & Regards

Universal Sompo General Insurance Co.Ltd
Plot No. EL-94, TTC Industrial Area
MIDC, Mahape, Navi Mumbai-400710.
Toll Free No. :[protected] /[protected]
Direct No. :[protected] / 39133700

[protected]----

Response I gave on 19th Jun

I reiterate that your executive approached me and inspected my car in the month of February and again in March. I should not be penalised for this. If you still need any further inspection, your executive visited to the service centre recently, if that is also not sufficient, you can send any other executive once again for your satisfaction.

But, please remember that your policy holder should not be penalised because of the glitches in your internal organisation policies.

Thanks,
Jagadish.

[protected]--

Another followup on 25th Jun

No Response yet again?

Could you please worry about your customer or try to be mute and enjoying the pain your customer is undergoing because of choosing you?

An immediate response is expected. Please.