Universal Travels — bus didn't pick me

Address:

Nagapattinam, Tamil Nadu, 609309

Universal Travels - Vlk-Chn0815Pm

GPS device on the bus you are about to travel is not working. We apologize for not being able to provide tracking info of your bus.

- Universal Travels - We apologize that we gave you incorrect vehicle number. CORRECT vehicle number is KL01BX7693. Track YourBus at http://s.yourbus.in/nK7.

- Universal Travels - We apologize that we gave you incorrect vehicle number. CORRECT vehicle number is PY01CN8332. Track YourBus at http://s.yourbus.in/nK7.

redBus mTicket
Route: Mayiladuthurai to Chennai
Ticket No: TN3K21749610
Passenger: vignesh raja (25, MALE)
PNR: UNI2558604
Travels: Universal Travels
Departure: 10:30 PM Feb 17, 2019
Seat Numbers: S15
Total fare paid: Rs.565.0
Boarding point: Myiladuthurai Near MadhaKovil [protected]
Address: Myiladuthurai Near MadhaKovil [protected]
Boarding point contact: [protected]
Universal Travels Customer Care: [protected]
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redBus Helpline:[protected]

The attender didn't call me. I was not able to contact him too. I was waiting at the place they mentioned right from 10.00 clock. As no GPRS was available I m unable to track either

Who is responsible for this?

I want my money to be refunded.

I attach all the proof. The number of attempts me and my fellow passenger was trying to contact customer care.

The same happened to 4 fellow passenger. Finally I came to know the bus left from a passenger who was traveling via WhatsApp chat enabled by redbus