[Resolved] Universal Travels — non ac bus provided instead of ac bus - universal travels

krishnakdk

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	universaltravels.in

Dear sir,

I was looked for an a/c bus and i have booked the ticket. It is mentioned that the bus type as "tata a/c seater / sleeper luxury (2+1)". But the there is no a/c on running condition. I was at the boarding point by 12.45 pm before the boarding time 01.10 pm.

Can you please give me an explanation about why you didn't provide the bus as mentioned in ticket?

Based on your reply i will decide whether to move this compaint further as legally which is complaining to road transport corporation, transport ministry, consumer court, right to know information (Rti), district collector grievance, chief minister cell (Cm cell), prime minister's grievence, online social networks, etc. As i am a lawyer as well as a legal social advisor, i can able to forward this as legally.

I have captured all proofs like bus images, videos, attender's response video, passenger's feedback video etc.

I hope that you will give me a proper explanation in 2 days (48 hrs). If i didn't receive any response within the mentioned period of time, i will move further without any notice.

Thanks,

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Nov 26, 2018

Complaint marked as Resolved

Universal Travels customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Universal Travels Customer Care's response Please provide your PNR number

Oct 24, 2018

Updated by krishnakdk PNR : B3MB3TXF

Verified Support

Oct 24, 2018

Universal Travels Customer Care's response Please provide us the PNR number which starts with UNI, the above is not a valid PNR

Oct 24, 2018

Updated by krishnakdk The above mentioned PNR B3MB3TXF only has been printed on my ticket. I have attached e-ticket for your reference

Verified Support

Oct 24, 2018

Universal Travels Customer Care's response Please check the company name, its not our service, contact UTS Tours and Travels for it. We are nowhere related to it. We can address concerns related to Universal Travels only.

Oct 27, 2018

Updated by krishnakdk Dear sir,

Thanks for your reply.

For UTS tours and travels operator, may I know why are you providing you bus labelled as UTS at the front side and universal travels at the back side of the bus? For the date of complaint, I have been travelled in your bus only. Your website also has been mentioned on the bus. Then how that operator will not belongs to you?

Thanks.

Nov 07, 2018

Updated by krishnakdk Where your questions gone now? I have answered your questions and I asked a question to your Universal transports. Is there anybody to answer???

Thanks.