University Of Madras — did not receive one of my second year marks memo and provisional

I'm Vaishnavi J have completed BSc Medical Sociology. Very disheartened to post this though it was easy for me to complete my degree through this prestigious institution but I wud not appreciate the way a student is treated when he/she comes to collect her docs. There is no one to guide us properly. One thing the staffs should understand clearly is we are not their co-workers who can understand when they just rush up with their instructions on what to do. I wanted to change my name in all my certificates wherein I have all the required documents. One of the department when approached would redirect to another the second would redirect to the previous one... I wonder what is the fun in making us run up and down like this. If this were their own children or some of their friends or relatives this is how they would treat. I'm sorry to say this but I regret of choosing this institution after so much... I was advised to get a dd of RS.1000. when that was done after awaiting in a long queue in bank the department would ask me to go back to the first visited department.. and the staff would ask me who asked me to get the dd before collecting the certificates... For God sake please do guide students properly... First of all treat us with some humanity.. I suffered loss of pay for more than 3 days of my work. But till now my work is not done. I know this is a waste of time updating this here... Still with little hope that something or someone would take step in helping students who suffer like me. May be the reason is we get more time here when joined in correspondence but for students like me the reason is I could spare time to work to support my family... I cannot afford a loss of pay for 3 days... Kindly consider this as a serious issue.