University Of Mumbai — result showing failed due to one subject marks as 00

Respected sir,
I am m.com part 1 student of idol.
Result was declared on 14th september and it showed failed as well as reserved due to provisional. I waited for statement of marks. My marks in 3 subjects are 41, 60, 60. And the one subject shows 00 marks and failed symbol.
It is impossible for a student like me to score 00 marks in any subjects.
There must be some other issues. Revaluation link is also not working.
My entire year will get waste due to university's internal problems.
Please take necessary action against it.
M.com part 1 - idol - may 2017 - roll no. 48809.