Urban Company — ac servicing | complaint id[protected]

Address:

New Delhi, Delhi, 110018

Team,

This email is in regards to uninstallation / installation of my blue star split ac, for which i tried urban clap on 11-june-2019 however i am really disappointed with the service provided.

I'd like to explain the issue in brief.

On 11-june, i had scheduled a visit of an urban clap employee to perform the task to uninstall / install my blue star split ac from my old address to my new address. While he was unistalling the ac, i specifically asked him to check the performance of ac before he proceed further. He checked and confirmed that the ac was working fine / ac gas was perfectly all right / cooling was perfect.

Now, after installing the ac to new location, i advised him that the ac is not giving proper cooling. He informed me that he has done the servicing of ac, hence advised me to wait for 1-2 days while ac will start giving better performance. At that very point in time, i informed that he is not giving correct statement however i trusted his words and waited for 3-4 days with no success. Now from past 2-3 days, i am raising my concerns but i am not getting positive feedback. Every time i am getting response that, engineer advised me that the gas needs to refill (Which is not a case and that was not informed to me). Although i gave a 5 star rating to urban clap engineer after he completed his job, with an appreciation note.
Though, ac worked fine for couple of hours when he installed but later the ac started giving poor performance.

— reply from uc —

Dear amit,

We sincerely apologize for the inconvenience caused to you.

As we can check, your complaint is already registered with us under complaint id[protected].

We have again raised your complaint with your case manager and you will receive an update regarding your complaint within 24 hours.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta

— my reply —

Sat, jun 22, 1:13 pm (2 days ago)

To urbanclap
Thanks for the update.

— my next email —

Hi team,

I had received a call from urban clap 'kriti' and i explained her all the issue and she said she will get back to me. I have received a quick missed call from urban clap and at the same time, i received a text message stating "we tried to contact you for your ac service and repair service, however, could not get through".

I am this is really disappointing.

Still waiting to get my issue fixed, else would escalate this issue further.

— reply from uc —

Dear amit,

We apologize for the issue.

We have right away shared this with your case manager and you will receive a callback from our end by the end of the day surely.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— my revert to uc —

Team,

I was advised yesterday that my case has been shared with case manager and just now i have received below message.

"
Hi amit raura,

Your case manager kritika kharbanda has indicated that your concern regarding ac service and repair service has been resolved. Tell us about the overall quality of our support by the case manager, by providing your feedback here - https://www.surveymonkey.com/r/YRB99F9?id=24802769

- team uc"

I mean really, you guys are spoiling time for all. Such unprofessional people, so cheap service provider.

Without resolving issues, you are sending this message.

— reply from uc —

Dear amit,

We sincerely apologize for the inconvenience.

We regret to hear that you did not receive any callback from the case manager, we have shared this with your case manager and you will surely receive a callback by the end of the day today.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— email from uc —

Dear amit,

As we can check, you had a conversation with one of our executives named rohit, also the professional was taken on a conference call.

Please confirm in case you have not received any callback on your issue so that we can take the required actions.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— my reply to uc —

Team.

I have not received any call today.
Writting this in bold letters, hope you can understand the frustration level of mine.

Really disappointing and cheap support from urban clap.
=

Even after exchanging so many emails. My issue is still there and no one from uc is ready to help...