Urban Company — incompetent staff and service partners

Address:	Urban clap, 122001
Website:	www.urbanclap.com

I booked an electrician to fix noise issue of ceiling fan with remote control. The electrician said that ball bearing of the fan needed to be changed and took the fan with him. He charged rs 247 and marked the job as completed.
He did not return the next day as committed and made different kinds of excuses like he was not well, the repair shop was closed etc. From the third day he stopped picking up the phone and from the fourth day kept his phone switched off.
Then, i submitted complaint against him on urban clap. To this day i have not received any call from their escalation team.
On the 6th his phone was on and we spoke to his wife. She said that he would definitely come the next day.
He came with an associate on sunday. The fan was not fixed. They instead messed up with the remote function of the fan and rendered it useless.
The fan which cost me rs 4000 is now a simple fan making lot of noise, remote function not working and uncontrollable speed.
I want urban clap to compensate my loss fully.
Regards,
Akhilesh