Urban Company — request against last minute cancellation of appointment

Neha Vaid

from Bengaluru, Karnataka

Address:

e 604 tower 2 Adarsh Palm Retreat, Deverabisanahalli, Bangalore, Karnataka, 560103

I booked a kitchen cleaning service on 21st oct 19 for next day.. I went to the app for booking and saw that the booking slot is available for 22nd oct 2019 at 11:30 hours. They charged extra 49 rupees for the required date booking. I paid amount of 49 to book the slot.

On 22nd since morning i started preparing my kitchen for arrival of the cleaning team. I emptied my kitchen completely and scheduled the day accordingly. But at 11 am i get a call saying sorry mam today no professional is available.

My all kitchen is out.. This is like an mental shock to me. Now i am not getting anyone to clean at last moment.
I can't wait for one more day as my all grocery is out in open and will get spoilt plus i planned my week accordingly.

Would request you to take strict action against them. They charge for booking and did not provide the service.

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Comments

Sanjukgha

I placed an order for membership as well as for beauty services and my money got deducted and my order didn’t get placed . Kindly refund my order!!!

sharikasunil

I have booked a electrician service in urban clap . but the payment was successfull through phonepe and deducted money from my account. but when it goes to urban clap it shows failed.and no information about the transaction anywhere. Please initiate my refund as it was successful.