[Resolved] Urban Company — AC repair service

vip07

from Delhi, Delhi

Sep 4, 2022

Address:

Delhi

Issue : After onsite AC repair, I was asked to make additional payment, which I agreed to and was willing to do but was unable to do as no option was provided for payment by credit card. (Same option taht was used to make initial patient at the time of booking the service)

Have lodged complaints with the company, customer service head and finally the promoters/founders/CEO, but unfortunately, there no resolution has been provided. Customer service team had called only to ask me to make payment in cash, but unable to provide the same option through which the company has accepted the initial payment.

Sent screenshots and even video recording to the company, but still resolution has not been provided.

Request you to please have this resolved through someone, perhaps they'll listen to you.

If you have any email id, can forward the emails sent to the company.

Regards
Vishal Patni

[protected] / [protected]@gmail.com

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Sep 5, 2022

Complaint marked as Resolved

Harmeet Singh from company sent link for payment today morning (ie 5-Sep-22) and it was made. He apologised for the error made at the company's end, accepted that the issue could've been resolved earlier itself by agents, and apologised for the inconvenience caused. Thank you Consumer Complaints team.

Urban Company customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Urban Company Customer Care's response Hi Vishal,

We apologize for your experience with us. Please be apprised this has been raised to the concerned team and they will connect with you in a short while.

Regards
Team UrbanCompany.