Urban Company — AC Servicing gone wrong- Complaint against Technician & Customer Care Representatives

[email protected]

Apr 10, 2022

Address:

Western Plaza, Hyderabad

AC Servicing gone wrong- Complaint against Technician & Customer Care Representatives.

Under Warranty servicing. Technician damaged AC, Now further issues with AC. Multiple complaints placed. Response from Customer Care representatives highly unsatisfactory & extremely casual. Two techinicians had been assigned & both did not arrive.

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Urban Company customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2022

Urban Company Customer Care's response Hey Abhishek,
Sorry to hear about the experience you had with us. We strive hard to improve our services to ensure a seamless experience. Our team will connect with you shortly so that we can expedite the process towards an appropriate resolution.
Regards,
Team UrbanCompany

Apr 25, 2022

Updated by [email protected] Urban Clap sorted out the issue with 2 days of filing the complaint.