[Resolved]  Urban Company — Appliance Insurance Policy not being serviced

Urban Company sold an Insurance last digits: 41208 for registered number 74XXXX1528.

However they are not even responding to claim on warranty now. Repairs are not done. When asked for an option to escalate, the call center says there is no policy of escalation. While trying to chat, the chat team just does not responds. Its been a wait from 27th Aug.

As per technician, UC says its between him and us as customer. He needs to collect money from customer. When its warranty, then its UC who need to get repairs done. Which is not the case here
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Oct 12, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Sep 10, 2022
Updated by BalpreetSingh
They do not even have an escalation policy. Have asked multiple times. But on chat / call they refuse to answer this question. Do not offer any help even after repeated requests

Verified Support
Sep 11, 2022
Urban Company Customer Care's response
Hi Balpreet,

We apologize for your experience with us. We couldn't find any relevant request from the provided number. Request you to please share your registered mobile number/email ID on [protected] so as to get your booking details and have your concerns looked into and be on call to resolve the same.

Regards, Team UrbanCompany
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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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