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[Resolved]  Urban Company — Bad quality of paint and wrong commitments while taking the work

I have brought painting services with urban clap on 3rd Sept 21, Mr. Kuldeep singh chauhan came to me and gave me the planning of whole painting. I have 2 bhk flat and it's already had asian royal and he committed to maintain the quality and he will take care all things.

He said i'll take care the whole planning and execution, so you don't worry and mentioned everything and quoted me via the app. i paid the services initially with advance amount and painter started working.. after one day he said please pay the rest of the amount so painter can proceed the work without showing the material and he said you should have to believe me i am taking care.

Unfortunately, after two days when i visited and i shocked when i see the quality of work, painters are doing painting without putty finish or primer work, i discussed with Mr. kuldeep and surendra and both told me sir you don't worry we will take care and then they shouted to their painters to correct the work. After a day i again checked and they still working on same style and then i escalated again to mr. kuldeep and he told me i am busy on another visit but i'll see.

There is no results after discussion and finally painter has been changed after a day and another painters started working on the site. They did some good job which i personally feel they will achieve the work i continuously watching even my home is far from that flat it is approx. 18 kms. from my residence. yesterday they messaged me that our work has been finished and you can check it. I told mr. kuldeep to check the work first and validate so i can review and advise. but he told me i am unavailable due to week holiday. i told him i am going there and update you.

Finally i checked and there are lot of glitches everywhere in the home, i discussed and told mr. surendra to sort it out before asking one time password. he shouting me that i need otp i don't want further discussion after completed the work, even there is no cleaning and finishing touch and colours are different in some of the areas. i told him and he told me to finish the work today anyhow.

Yesterday (29/09) again checked the flat and called again to mr. kuldeep and he denied that i am busy on another meeting sir, i am unable to come now, please see and advise surendra for further work.
I told mr. surendra that still there are lot of problems like :

1. Painting is unfinished on some areas
2. Balcony have wrong colours
3. Cleaning is not done,
4. Modular kitchen doors are broken
5. Italian marble have lot of colours spread so everywhere spotted and showing blots on marble.
6. Almira mica has been broken which is big one.

This was really a bad idea to choose urban clap in my point of view and i'll never recommend to anyone as there is a bad experience, i have new flat and it's massy now.

Please advise
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Nov 5, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2021
Urban Company Customer Care's response
Hi,
We understand your overall experience was not good and we apologise for the same. A representative will get in touch with you shortly to discuss and help resolve your concern.
Regards, Team Urban Company
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