| Address: | House No. H -27 , Sector-27 |
Dear concerned,
I am writing this mail to lodge a formal complaint against you`re professional and against you`re app response
Firstly, i had booked a car wash service on 9th august 2020 at 4 pm. You`re representative came almost 1 hour late. After the car wash he tricked me into giving him a 5 star rating as he said it will help him in getting leads from nearby area and also gave me his personal number so that i call him personally for my another car wash.
After i checked the car, i found out that he had completely broken and detached my car`s right side roof wiser and silently put it on that same place so that i could not find out the damage in his presence. After calling him and informing about the same, he said he would come the very next day (Today) at 10 am morning.
Since morning i am calling him and he does not even bother to respond my calls.
I also complained through the app but it always says we will call you back and there is no call back since morning.
This is really pathetic treatment which i have received from you're company. I want urgent action to be taken or return my money along with the damage caused by you're executive.
Executive details :- shahbaz ansari
Executive mobile number :- [protected]
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We are extremely apologetic for the inconvenience caused to you.
We would like to inform you that we are unable to fetch your details.
Kindly share the registered details (email ID/contact number) used to place a request so that we can assist you further.
We would request you to please write to us at [protected]@urbanclap.com with the subject line '3054248'.
Looking forward to your response.
Thanks and Regards,
Team Urban Company