[Resolved]  Urban Company — Cheat by AC service Professional

I had bitter experience with Urban Company.

I have booked AC installation service from Urban Clap on 31st August and the same assigned to professional name Sajid.

He came on 1st September & spend almost half of the day and after installing Split AC he informed me that AC gas has been leaked & it needs to be refilled but I don't have it as of now so I will come tomorrow i.e. 2nd September & will do the needful.
He also requested me that he forgot to start the job in Urban Company app so he will not get any amount paid or he will be charged penalty, so you please cancel the job & pay me amount in cash and he will talk to urban company and make them understand.
Upon his statement I agreed & cancel the job and paid him 2360 cash for AC installation & 800 inr for AC wash, on day one.

2nd September he turned up again with gas refill & charge 1600 inr, I paid him 1000 cash & 600 inr via Paytm.

Later on I find some issues with my Split AC & I called him (Sajid) that ac water, rather than going in drain pipe, it's coming out from indoor unit & falling on my bed, upon it he promised me to come next day & resolve the issue but after that he stop picking up my calls.

I have called Urban Company support team & they took Sajid on call and to my surprise he denied that he don't know me & he never came for installation.

I have sent a mail to urban company in this regard along with screenshots of the call history exchange between myself & Sajid and the screenshot of Payment of amount 600 which I paid via Paytm.

Even after writing mail to Urban Company and numerous phone calls, I have received no update.

Nitin Jain
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Sep 6, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Sep 06, 2022
Updated by Nitin Jain
I really don’t know why my complaint mark as resolved within few minutes after submitting my complaint, whereas there is no update from Urban Company
Verified Support
Sep 06, 2022
Urban Company Customer Care's response

We're really sorry you’re experiencing this problem. We shall be reaching out to you over a call shortly to address your concern.

Team Urban Company.
Sep 10, 2022
Updated by Nitin Jain

This is to inform you that I have received no update till yet.

Still waiting ..
Sep 15, 2022
Updated by Nitin Jain
I have made numerous call to urban company but there is no update till date.

Upon their request, I have booked another professional from urban company to make my AC functional, but he said the earlier professional who install your AC has broke the internal panel lock due to which it’s giving trouble to you.
To make it functional we have to uninstall the AC 1st to repair the lock & reinstall it again.

Never trust urban company, they only cheat you & charge hefty amount.
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