[Resolved]  Urban Company — Chimney cleaning

I have selected deep cleaning chimney service for 7th Aug 2020. https://www.urbancompany.com/vadodara - Deep cleaning (Chimney will be dismantled and every part will be cleaned by cleaning solutions and will be installed back by the professional) Chimney cleaning done without dismantling. And I sent images of it to a company and they scheduled another booking for the next day after I complain for incomplete service. On the next day, service professionals didn't come to clean as per new scheduled booking. I sent mail to help center to refund or send someone else to fix the issue. Its been almost 5-6 days but they have not called or providing update about service or refund. Please look into this and help on this. Please review attached image for verification.