[Resolved]  Urban Company — Concern on AC installation done on 1st Feb 2022

We have raised request to install the AC in our new house which was taken care on 1st February by "MD Abdul Mateen" .

We have been facing issues since then including Gas leakage. As part of follow up visits from Urban clap to fix the issue. We were told from technicians that installation was not done properly and hence all these issues.

Now that we need to uninstall this AC to shift to other room, no technician is ready to uninstall as it was not installed properly.

I request Urban company to take the accountability and address my concern to uninstall and shift to other room ensuring things are working properly asap.

If you need more details, please call me at cell#[protected]
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May 19, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2022
Urban Company Customer Care's response
Hi Swapna,

Please accept our sincere apologies for the instance. We are getting this looked upon for you and our team will connect with you in a short while.

Regards, Team Urbancompany
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