Urban Company — Damage to electrical appliance

Urban Company — Damage to electrical appliance

D Dhruvagarwal99 from Ahmedabad, Gujarat Jun 7, 2022 Jun 9, 2022 This thread was updated on Jun 9, 2022

I had booked a deep cleaning service for my AC on 18th May, 2022. After the service the cooling of my AC started to deteriorate day by day. I asked for a revisit from the same professional on 2nd June, 2022 but he said that he couldn't resolve the problem of gas leakage. I took my problem to the customer care, asking for a senior technician to come visit my place and get the AC fixed free of cost which comes under the insurance provided by urban company in case of any damage to the electrical appliance. It's been 5 days and every time I get a call from the customer care, the only solution they provide is to refund the fees of the original visit. Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Jun 07, 2022 Urban Company Customer Care's response Hi Dhruv, We are sorry that you are facing this issue. Please be assured a representative will get in touch with you to discuss and help resolve your concern. Regards, Urban Company Jun 09, 2022 Updated by Dhruvagarwal99 I got a call on 7th June, 2022 around 6.30 pm from the company saying that I should book a regular booking with the issue of less cooling and the lady on the call told me that her team will talk to the professional assigned saying that the visit will be done for free. Yesterday I rescheduled the booking 2 times and the third time I was given a slot for today 12pm. I am still waiting for the customer care to convey the message to the professional which hasn't happened yet. every time a new executive answers the call asking what is the issue and I have to explain it to them all over again and yet they cannot convey one simple message. I am putting in this complaint so that they know the communication lag that takes place which harasses the customers so much.
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