Urban Company — Damage to Water Purifier


Damage of my Water purified

Hi Urban Team,

This incident happened in bangalore on 8th may 2022. I have registered for basic service for MY Water purified.
Technician came and he said TDS is 25 and we need to replace all filters. Though i told him its not more than 5-6 months, i have replaced.
he said Sir INR 2048 will cost, pls replace, you will get TD 70-150.
I did. Within 1 hour he left, We Saw too fouly smell from our RO since there is wrong wiring water left inside adapter.
Complete Adapter, bacteria choke, Water purified main tank body melted.
Also, Sensor stopped working and Complete damage.

Also, There is no TDS value changes yet, I have videos and evidence for each. and techinician Sir my fault pls check from cmpany. i cant do anything now.

I am hereby asking to compensate for my mental loss, my water purifier damage, my Service charge of INR 2048 to Urban company asap.
My family is suffering lot from drinking water from last 2 days. i sent all emails, proofs, Still customer care keeps on telling we are checking.
pls take this on high priority and claim damage to my propeorty under insurance of INR 10, 000/
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Urban Company customer support has been notified about the posted complaint.
May 09, 2022
Updated by sangalshubham
We apologize for the inconvenience that has caused you.

We would like to inform you that we have forwarded your concern to the case manager and you will get an update regarding your complaint from the concerned department.

We are getting a call back arranged for you. Seeking your extended support and patience in the meantime.

We appreciate your understanding in this regard.


Sidhant Dhamija
Verified Support
May 11, 2022
Urban Company Customer Care's response
We regret to learn about the inconvenience you have faced. We are getting this checked and will have someone to connect with you at the earliest to assist and help resolve your concern.
Regards, Team UrbanCompany
May 11, 2022
Updated by sangalshubham
We have already harassed much here. We drunk already water with plastic particles compromising with our health. Have to rely on external Water till now.
Asking for compensate for my Water purifier damage and Service charge cost -INR 10000/=
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