[Resolved] Urban Company — House cleaning service not provided
I had a confirmed booking for home cleaning on 20th oct 2022 at 2.30 pm and had taken a leave on this date. I had paid an extra for this timing though the charges were anyway high during festival season. I spoke to the cleaning personnel 20 mins before the schedule time. He said will be late by an hour. I was OK with this. However just 5-10 mins my booking was rescheduled without checking with me. This was completely unprofessional from the UC's and that partners end to whom i had spoken few mins back. Also i wasnt able to speak to anyone from UC support as there was no number and after so much of google search after an hour i was able to locate the help, entered my issue and received a call from customer support. Even he wasnt of any use. He told will check and will call after 5 mins. I recd a call from the support agent after an hour. She just apologized and refuned my initial amount paid. But what about my leave which i had taken. Entire day was wasted. Imagine what i had gone through. They were least bothered. This should have been compensated by any means by either UC or the partner who had ditched
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Dec 1, 2022Complaint marked as Resolved
Urban Company customer support has been notified about the posted complaint.
Oct 27, 2022Urban Company Customer Care's response Hi Harish,
We are sorry to hear about the experience you had with us. We strive hard to improve our services to ensure a seamless experience. Kindly share your concern along with your registered contact details on [protected]@urbancompany.com so that we can arrange a call back for you to resolve the issue at the earliest.
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