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Urban Company — Instead of correcting water leakage they distort the compressor and put out all the gas

I have an AC which was working very fine and did cooling perfectly fine. But there was some water leakage from the AC. And unfortunately i booked a water leakage service from the urban clap and your very unprofessional prasant tyagi got this job assigned. After the visit he was very keen to refill the gas and said ac required service and gas filling which i had denied that i dont need this service just stop the water leakage and then also he was trying to make us fool that there is gas leakage. Then i told him that if there was leakage then how it worked for last four months. Then he cleverly do some improper connection and cut the supply of compressor and put out all the gas. And then left and said do not switch on the ac for 1 hour and after 1 hour when I switched on the AC then Ac was not cooling and only fan was working not the compressor. Then I complained on the uc app and revisit was assigned to him again for 16.06.2022 and he then came and open up the ac and said i need one part which i left at home and i will come again at 5:00pm and left. After 5:00 pm I tried calling him again and again and he didn’t pick up the phone. Please check the pictures attached. In this heat i am at my home without my ac which was perfectly fine and i paid you for distorting my AC. This was a mistake. And now you had sent another technician rajan who came two days before and said i will come tomorrow and do the needful but still i am waiting
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This is the status of my ac service. See the picture.

Hi Veer,
We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.
Regards,
Team UrbanCompany

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