Urban Company — Lg tv all Original parts removed and put all universal parts got the tv back after a week and broken down tv totally

My 42"LG smart tv had only cuff problem initially which was inspected by UC's two different technicians yogesh at home and had no other issue but finally the 4.95 rating guy masahud Sheikh took our tv for repair, gave no receipt and got it back after a week with totally damaged tv, removed our original mother board, connectors strips our display panel with two huge dents in the back of tv. my tv is fully broken now. Not working at all, no one is bothered to even repair or come look at it, urban company is nothing but a hub for gang of cheaters and scammers. Their goon workers and back end management work hand in hand, we complain to them but they are deaf to our problems and ignore us by all means ..
Save yourself from this brand and officially we must try to stop this company's malpractice. They are criminals, looting innocent clients . It’s a racket going on which must be stopped. We will be making an official complaint to our home minister regarding this issue and will take the matter to the consumer court. This syndicate needs to be stopped. Now when we called lg service center technician he saw the tv after inspection he said the tv is fully gone better you throw it as it will cost 28k plus plus as everything is spoilt in this, all orginal parts are gone . The only person who took our tv from our home is masahud and all parts were removed by him. UC back end team Shubham also didn't help is, instead started defending his company and UC out of fear for his job. masahud UC tv technician put universal old parts in our tv which didn’t work even for one hour, after the tv was brought back to us by masahud .. he is the biggest scammer in the whole gang .. this management is nothing but a fraud nexus running wild without any fear for the law and order. They don’t fear the gov or court or anyone, they are running this company and looting scamming stealing from innocent clients in broad day light .. we have lg service Center technician quotation now of current status of our tv. Our 80k tv is totally garbage now :(, the lg technician said better to buy a new tv instead of repairing so much damage . It’s damaged beyond repair :(
Their supervising team says they are not responsible if the tv is broken fully and the Reason is that they didn’t give us the final bill yet and didn’t collect the money yet, but then they also took our almost brand new tv and got back some chor bazar tv and gave us back with all orginal parts removed replaced.
This is a very thoughtfully done & pre-planned crime they are doing, this kind of corporate crime must be stopped asap.
We were told that we don’t have the bill so we are not eligible for anything.
During the time of delivery we asked the technician to give us the bill. To which the technician said he will get the bill in 5 mins from his vehicle, and he never came back. He didn’t come back to give the bill.
Later we found out that all our original lg parts were removed and replaced with cheap generic parts. it’s not our tv anymore it’s a. dummy tv. With all fake parts inside just the cover was of LG, which also has two dents now Nothing inside was original in it .

The floor supervisor Sandeep says we don’t give any aknowledgement receipts to any client while taking the tv from them ever, he says it’s company policy .. we are not allowed.
This statement proves the crime in itself .
We have full faith in our judiciary law Honourable court will do the justice for such dirty white collar day crimes done by urban company to innocent customers.
We have all chats and audio/video recordings of the technician and back end team .. while taking the tv.
we have a video recording in our cctv when the technician was taking the tv with him and when bringing it back all are recorded in our cctv ..

it’s breach of trust, fraud, cheating and malpractice,
In the name of a licensed corporate company. Their license should be revoked by the legal authorities. And this company should be stopped from functioning at all.
They are cheaters.
Is this the kind of india we are building ? Is this the india what we want for our children ?? Is india going to be ruled by such corporate private companies. No .

How can this day light robbery be allowed.

Officially legal relevant authorities please help the customers/clients here and kindly support us in bringing it down. Help Indian citizens.
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Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2022
Urban Company Customer Care's response
Hi,

Please accept our sincere apologies for the inconvenience caused. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

Regards,
Team Urban Company
Sep 30, 2022
Updated by razmus
As requested by you, find attached herewith the TV repair booking screenshots of the UC app.

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